Delivery explained

Delivery charges:

• We offer FREE delivery on all orders over £245.
• Note: £50 minimum basket for online orders.
• Otherwise, delivery is charged in banded zones, ranging from £4 to £18
• We aim to cover all of Hertfordshire and surrounding areas (North London and parts of Essex) with our ~25 miles delivery radius.
• The delivery charge will be calculated automatically at checkout and then we will confirm the order once checkout is complete.

What to expect?

• Once your order is placed we will always contact you to arrange a delivery date and estimated time. If this is on a weekend or out of hours we will call you the next working day.
• On the day of delivery, we will contact you to confirm an estimated time of arrival. 
• We don't need you to be home to accept the delivery, as long as you are happy to agree a convenient and safe place with our team in advance. 
• In most cases we aim to deliver within 2-3 working days from the order confirmation, and in the worst case, 7 days during extremely busy periods.
• This delivery window can include Saturdays.
• Our lorries are the smallest of its kind at 3.5 tons, similar to the size of a large 4x4 vehicle. This should allow us access to most locations, but if you have special requirements please do call to discuss.
• We will only be able to move the logs up to 5 meters max from delivery on a level surface.
• Note: Due to the size of the large bags, they will not fit through regular gateways or doorways.