Delivery explained
Free Local Delivery
Included postcodes:
AL1, AL2, AL3, AL4, AL5, AL6, AL7, AL8, AL9, AL10
CM16, CM17, CM18, CM19, CM20, CM21
EN6, EN7, EN8, EN9, EN10, EN11
SG1, SG2, SG3, SG10, SG12, SG13, SG14,
Delivery fee:
FREE
Minimum Order:
We can only deliver for orders over £65
What to expect?
- The delivery charge will be calculated automatically at checkout and then we will confirm the order once checkout is complete.
- Once your order is placed we will always contact you to arrange a delivery date and estimated time. If this is on a weekend or out of hours we will call you the next working day.
- On the day of delivery, we will contact you to confirm an estimated time of arrival.
- We don't need you to be home to accept the delivery, as long as you are happy to agree on a convenient and safe place with our team in advance.
- In most cases we aim to deliver within 2-3 working days from the order confirmation, and in the worst case, 7 days during extremely busy periods.
- This delivery window can include Saturdays.
- Our lorries are the smallest of its kind at 3.5 tons, similar to the size of a large 4x4 vehicle. This should allow us access to most locations, but if you have special requirements please do call to discuss.
- We will only be able to move the logs up to 5 meters max from delivery on a level surface.
- Note: Due to the size of the large bags, they will not fit through regular gateways or doorways.
Local Delivery
Included postcodes:
HP1, HP2, HP3 (some), HP4 (some)
SG4 ,SG5 ,SG6 ,SG7 ,SG8 ,SG9, SG11
E4
EN1, EN2, EN3, EN4, EN5, IG8 (Some), IG9, IG10
Delivery fee:
- £15 for orders between £65 and £300
- FREE delivery on orders over £300
Minimum Order:
We can only deliver for orders over £65
What to expect?
- The delivery charge will be calculated automatically at checkout and then we will confirm the order once checkout is complete.
- Once your order is placed we will always contact you to arrange a delivery date and estimated time. If this is on a weekend or out of hours we will call you the next working day.
- On the day of delivery, we will contact you to confirm an estimated time of arrival.
- We don't need you to be home to accept the delivery, as long as you are happy to agree on a convenient and safe place with our team in advance.
- In most cases we aim to deliver within 2-3 working days from the order confirmation, and in the worst case, 7 days during extremely busy periods.
- This delivery window can include Saturdays.
- Our lorries are the smallest of its kind at 3.5 tons, similar to the size of a large 4x4 vehicle. This should allow us access to most locations, but if you have special requirements please do call to discuss.
- We will only be able to move the logs up to 5 meters max from delivery on a level surface.
- Note: Due to the size of the large bags, they will not fit through regular gateways or doorways.
National Delivery
Unfortunately we cannot deliver to Central London, Northern Ireland or Scotland. We may also be unable to deliver to certain difficult to access addresses. All online orders are subject to cancellation and refund if we cannot deliver.
- National delivery only available for Full Crates (Which can also include Kindling and Crate Covers)
- Delivery fee of £60 applies per crate
- Kerbside or driveway delivery only. We can not go up steps or move across gravel or uneven ground.
- The delivery charge will be calculated automatically at checkout and then we will confirm the order once checkout is complete.
- Delivery time 3-5 days